Tax Department

RITA – Regional Income Tax Agency

All tax payments now must be sent to RITA.

Dear Crestline Residents and Businesses:

Effective July 1, 2019, the Regional Income Tax Agency (RITA) will begin collecting municipal income tax for the Village of Crestline. RITA is a non-profit governmental agency established in 1971 under chapter 167 of the Ohio Revised Code and is the largest municipal income tax collection agency in the State of Ohio. The Village of Crestline chose the Regional Income Tax Agency for its ability to offer residents and businesses ePayment and free eFiling capabilities to maximize the Village’s tax collection efforts. RITA will be responsible for the administration and collection of all income taxes and will serve as an Agent of the Village of Crestline in this capacity.

After July 1, 2019 all Village of Crestline tax payments and tax forms for current and prior tax years, are to be sent to RITA. We encourage you to utilize RITA’s electronic filing and payment system as it is fast, secure, and simple to use. The system will be available for your use beginning July 22, 2019.

For those wishing to utilize mail, the remittance address for our secured lockbox center is:
P.O. Box 477900
Broadview Hts, Ohio 44147-7900

Checks or money orders should be payable to the Regional Income Tax Agency or RITA. Please include your Account Number as indicated above on all payments and correspondence.

Village of Crestline residents will receive a 2019 individual post card filing reminder by the end of January 2020. Business accounts will receive 2019 Withholding forms shortly, and a 2019 Net Profit postcard filing reminder by the end of January 2020.

If you have an existing account with RITA and are already remitting withholding taxes for another RITA municipality, simply add the Crestline withholding tax payment to the RITA Form 11.

For individual and business forms, plus eFile and ePayment services, visit the RITA website at

If you have any questions regarding your Village of Crestline income tax, please contact RITA’s customer service representatives at 800-860-7482 or you may also contact the Village of Crestline Finance Department at 419-683-3800.

RITA has a new phone system with features to better serve customers:
•Automated speech recognition so that callers can press telephone keys or make their choices using their voice.
•Tax Preparer shortcut menu allowing access to multiple accounts without needing to log in and out multiple times.
•Check real time account balance.
•Check payment history and estimated payments including pending payments.
•Check refund status and whether or not the IRS has levied a portion of the refund.
•Make payments by credit card (Individual Accounts only) or ACH for all account types.
•Request a payment plan.
•Request tax forms.
•Variable seasonal menus based on time of year and most popular choices.